Helpers Club Tips & Instructions (But a tad updated)

hello, and welcome to this post. my name is grey, the head receptionist. I lead the receptive department of the helpers club. this blog will be used for tips and instructions for my receptionists.

the receptive department is one of the three departments of the helpers club. it's an out-of-character club, that helps people around the Amino! one of the main perks about being in this club is being able to help out in the reception. now, as one of the head-receptionist, I would like to point out a few things you need to know if you're thinking to the club, to help out around the amino.

Tips & Instructions

Tip/Instruction #1

This is a job of patience and smiles. Now what I mean by that, is that it's a random consistency and a 24/7 job. Now you'll occasionally get those times in which you think, nothing has happened for hours, what did this crazy person think when they said that this was going to be a 24-hour job. Don't relax!! Because random rush-hours will pop out at any time. I'm sad to it it but sometimes the people are slow or literal dumbasses, so you need to ask to be able to smile and have patience.

Tip/Instruction #2

When a person s the chat, please do welcome them. sometimes it can be scary to be in a new place, and may not always feel comfortable enough to speak first. welcome them to the amino and ask how you can help. don't instantly tell them what to do, it can be overwhelming. also, if someone is already there first to help out the Newbie, let them handle it. We don't want a bunch of people jumping in and scaring them away. you might be thinking, that's not going to happen, but due to experience on other aminos, I know that there is a high chance of scaring away by doing that.

Tip/Instrction #3

After you greet them, it is okay to profile stalk. Go to their profile, check if they have an OC, if they have one check if the age is within the range. Check if their powers and abilities are overpowered. Feel free to a leader or curator to check. If you feel like the power is something that may be banned, just tell them to take it off completely.

Tip/Instruction #4

now let's pretend like they don't have a OC set up, and they want to get enrolled! You tell them kindly, that they will have to get an OC set up. because they are not allowed to roleplay, until they have one. then you ask if they would like a template, or if they got it on their own. give them choices, don't only ask if they want a recommendation. It gives a sense of pressure and it makes them feel less free to do what they like.

Tip/Instruction #5

Always have a copy and paste template recommendation ready! Now your recommendation can be any template that you find to be your favorite. Before you send it, put a short little summary of why they should use the template! Give that extra feeling of security if they want to use it!

Tip/Instruction #6

Have a post about how to use the template, ready as well! Sometimes we're blessed with not only rose gold newbies, but roleplay newbies overall! And they won't always know how to use templates.

Tip/Instruction #7

When they come back saying that they're finished, check the OC! Is it between 13 and 20 years of age? Are the pictures appropriate? Is it overpowered? If they have something wrong, inform them about it and ask them to change it. If they do not listen, a leader or curator, as they are better equipped to deal with it.

Tip/Instruction #8

Ask them if they have a dorm in mind, or if they would like a list.

DO NOT SEND THE LIST OF DORM AS A SCREENSHOT!!!!

Always have a copy and paste list on the ready. Do not smash the list all together. Use bullet points, and for every bullet point use a new line! Be professional!

Tip/Instruction #9

Make them feel at home, tell them feel free to come back if they ever have a question! But I warn you, this is not a hangout. As soon as someone gets carried away, remind them that it's a business zone. Now this doesn't mean keep it strict, I have a goal to have at least one casual sentence for every person I serve in there. But make sure not to get carried away!

Tip/Instruction #10

When you've enrolled a new member into their very first dorm, copy the link to their profile, and paste it into to the helpers club chat, along with their give dorm.

Example: [Dorm Title] - [Profile link]

This way, our dear staff can give their dorm titles. This is very important to ! If you forget, we'll have a bunch of without their dorm titles! We can't have that. So please, do your best to this.

Tip/Instruction #11

When helping a new member, make sure to type everything out in one message. If you type what you wanna tell them in several messages, it gets messy and confusing. Unprofessional. Of course, we're only human, so if you forget something, or got something you want to add, you can just type that out real quick. But otherwise, try to keep everything in one message.

Tip/Instruction #12

When helping several at once, please @ their names, so they can see which part of your message is meant for them. Example below:

@[name]

Instruction/note

@[name]

Instruction/note

This is just so people can see the difference between your message, so it will be easier for them to understand.

Tip/Instruction #13

If you're lurking in a chat, which is part of your job, and you notice that people are roleplaying about rated X content, or they're talking about something completely out of topic, or if they're just not roleplaying in the roleplay chat, then don't be afraid to tell them! Tell them to change topic, to get back to roleplay, to start a new roleplay! You may get some backlash, but that's just part do the job. Don't be afraid to say it like it is! But keep your cool, and be nice to no matter what!

Tip/Instruction #14

If you see a chat or a dorm that's been inactive for a while, and you got the time, then go ahead and roleplay in there! Don't just ignore it. I get that you might be lazy, or that it might late/early for you, and in those cases, I'll let you slide. But, if you don't got no good reason, you boutta roleplay. Just to keep the activity up! It's a good deed.

Tip/Instruction #15

This is a requirement. When you approve an OC, you HAVE to comment "approved" in the comment section of it. This is to assure, that an OC has been approved for use.

Extra/important info

If you ever feel that a member is troubling you, please a leader or a curator, and let them deal with it. We don't want you to feel uncomfortable, or like you've done something wrong.

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